Shipping, Returns & Refunds
At Wear Are You?, every piece is created especially for you. Our products are printed on demand, which means your item is produced only after you place your order. This helps us avoid unnecessary inventory and waste, but it also means our return policy is a little different from a traditional retail store.
We want you to love what you ordered, and if something genuinely goes wrong, we’ll do our best to make it right.
Shipping
Because our products are made to order, please allow time for both production and shipping.
Once your order has shipped, you will receive tracking information by email. Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Please make sure your shipping address is complete and correct before submitting your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Include:
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Your order number
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A brief description of the problem
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A clear photo showing the issue
Once the problem has been confirmed, we will arrange for a replacement or, when appropriate, issue a refund.
You generally will not need to return the damaged or defective item.
Returns & Exchanges
Because every Wear Are You? item is printed especially for the person who orders it, we are unable to accept returns or exchanges for:
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Choosing the wrong size
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Choosing the wrong color or style
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Changing your mind after ordering
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Deciding you no longer want the item
Please review the product description and size chart carefully before placing your order.
Wrong Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us as soon as possible. If your order has not yet entered production, we may be able to correct it.
Once an order has entered production or shipped, we cannot guarantee that the address can be changed.
If a package cannot be delivered because the address provided with the order was incorrect or incomplete, Wear Are You? cannot provide a free replacement or refund. If you would like the item produced and shipped again, additional product and shipping charges may apply.
Lost Packages
If your tracking information shows that your package is still in transit but it has not arrived within the expected delivery period, please contact us.
We will work with our fulfillment and shipping partners to investigate.
If the carrier confirms that the package was lost in transit, we will arrange for a replacement or refund at no additional cost to you.
Packages Marked "Delivered"
If tracking shows that your package was delivered but you cannot locate it, please first:
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Check around your property and delivery area
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Check with household members or neighbors
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Contact your local post office or shipping carrier
If the package still cannot be located, contact us and we will help investigate the shipment.
A tracking status of "Delivered" does not automatically qualify an order for a refund or replacement, but we will review the circumstances and do what we reasonably can to help.
Shipping Delays
Once a package has been accepted by the shipping carrier, delivery timing is outside our direct control.
We cannot issue refunds solely because a package arrives later than its estimated delivery date. If a significantly delayed package is ultimately determined to be lost in transit, our lost-package policy will apply.
Order Changes & Cancellations
Because orders move into production quickly, please contact us immediately if you need to change or cancel an order.
We will make every effort to help if production has not yet begun. Once your item has entered production, however, changes and cancellations may no longer be possible.
Questions?
If there is a problem with your order, please reach out to us, you can email us at customercare@wearareyouclothing.com. Wear Are You? is a small independent brand, and while our pieces are made to order, we want every customer to feel good about both what they wear and the experience of ordering it.
Wear Are You? Explore Your Style.